Welcome to Managing Conflict and Confrontation!
Learn how to build successful relationships that result in increased trust, harmony, and teamwork.
Stopping conflict before it starts is critical to success. Today’s workers are faced
with greater challenges than ever before. Different points of view, coupled with
high levels of stress can lead to anger, conflict, and confrontation between people. The heavy cost inflicted on organizations due to low morale, lack of cooperation, and poor productivity can be destructive to your organization.
- HOW YOUR INDIVIDUAL PERSONALITY DRIVES YOUR EMOTIONAL RESPONSES.
- STRATEGIES FOR BUILD TRUST, RESPECT AND MUTUAL UNDERSTANDING.
- 3 “IMMEDIATE” STEPS TO HELP YOU GAIN CONTROL.
- VITAL INGREDIENTS FOR REWARDING SUCCESSFUL RELATIONSHIPS.
- SITUATIONS WHERE YOU SHOULD AVOID A CONFRONTATION AT ALL COSTS.
This is a certificate course that requires passing the quiz.
