Welcome to Creative Customer Service!
Saying, “The customer is always right” is easy, but it is hard to practice when you are involved in an emotional outburst, or being verbally abused. During this practical workshop you will give your people unique techniques and effective skills for your customer service department.
- SMART TECHNIQUES FOR BETTER COMMUNICATION.
- YOUR VITAL ROLE IN CUSTOMER SERVICE.
- HOW TO REALLY HEAR WHAT CUSTOMERS ARE SAYING.
- TAKING CARE OF YOURSELF WHILE YOU ARE TALKING CARE OF THE CUSTOMER.
- USING TEAMWORK AS A POWERFUL TECHNIQUE.
- HOW TO BUILD GOODWILL AND TRUST.
This is a certificate course that requires passing a final quiz.
